Can I/we open up a credit account with you?
Yes, we offer trading payment terms of 30 days from receipt of invoice. You can download an account application form here. Email or print off and fax back to us.
Are my credit card details safe when I place an order online?
Credit/debit card details are secured within 128-bit encrypted sessions.
Sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.
Additional security measures include a security key that is used to produce an MD5 hash value. Hash values are often used as digital signatures as they cannot be reversed to obtain the original information. They allow the receiver to validate that the information received is identical to that sent.
Sagepay and Paypal portals are designed so the vendor doesn’t have to hold sensitive information on their site, should anyone gain unauthorised access to their database the information they obtain will not allow them to recover credit card details or other sensitive information.The possibility of obtaining sensitive information from the Sagepay / Paypal database is minimised due to high levels of encryption; firewall security and the measures taken to ensure the information is indecipherable.
When will I receive my order?
We aim to dispatch all orders within 3 days of receiving your order and will be delivered by Interlink Express within 1-2 days. We will inform you of your tracking number when your order has been dispatched.
What will happen if you try to deliver my order but no one is here to receive the package?
The carrier company will leave a calling card with a contact telephone number, call the number and arrange a convenient time for them to redeliver the package.
Can I cancel my order?
You can cancel an order if it has not been dispatched to you, simply contact the sales office by phone/fax or email email@example.com with your order reference number.
I am looking for a specific item that is not advertised on the website can you source it?
Yes, we are continually working with our customers trying to improve the service we provide, any enquiry you may have no matter how big or small please contact us with your requirements and we will be happy to investigate for you.