Return of goods
Any items that have been supplied incorrectly by All Clothing & Protection (ACP) will be collected and the new items redelivered at no added cost to the customer. Goods that have been ordered incorrectly by the customer ie wrong size or colour etc can be returned to All Clothing & Protection for full credit (minus the carriage cost) or replacement at the customer’s own cost with a 15% handling charge other than Portwest items that carry a 30% charge
Subject to the Buyer having a right to return the Goods pursuant to these terms, all sales are final. However, ACP does subject to the terms of this clause, recognise that there may be occasions when it is appropriate to accept returns from the Buyer and ACP shall, on a case by case basis, consider doing so. For the purposes of this clause, any Goods which the Buyer wants to return shall be referred to as “Returned Goods”;
(a)The Buyer shall provide a proper invoice and despatch note number in respect of the Returned Goods;
(b) The Returned Goods must not have been worn (including tried on) and must be returned in their original unopened packaging;
(c) The Returned Goods must be returned with all original documentation that was supplied with the Goods;
(d) ACP retain the right to refuse Returned Goods should ACP deem them to be unsuitable for resale;
(e) The Buyer will either:
(i) pay for and arrange the return of the Returned Goods; or
(ii) if ACP agrees to recover the Returned Goods pay to ACP a charge of £15 per box of Returned Goods. In the event that ACP’s carrier attends to collect the Returned Goods and that collection is not possible owing to a default of the Buyer, a charge of £15 will be payable by the Buyer to ACP.
The following Goods will not be eligible to be returned pursuant to this clause:
(b) Any Goods which ACP does not carry as core stock (as defined by ACP from time to time);
(c) Any Goods which have been ordered as bespoke Goods by the Buyer (for example, embroidered and/or personalised Goods);
(e) Any Goods which have been in the possession of the Buyer for more than 14 days after delivery;
(f) Any Goods which have, as their function, the protection of health and safety and/or the hygiene of the wearer. By way of (non-exhaustive) examples, high visibility garments, earplugs, face masks and goggles.
(g) Any goods marked from the Clearance section